Terms

Terms of service

Last updated 30 August 2026

These terms apply between you and Herakles Analytics AB, 559448-3629, Stockholm, Sweden, trading as DelayMoney, when you use delaymoney.com and our claim service.

01The service

DelayMoney finds flights in your inbox that may entitle you to compensation under EU regulation 261/2004 and equivalent rules, prepares the claim and handles the airline for you. We are not a law firm and we do not give legal advice. We decide which claims we take on, and we can decline a case.

02Price, 20% incl. VAT

We take 20% of the compensation we win for you, including VAT. The remaining 80% is transferred to you. There is no sign-up fee, no monthly cost and no hidden charges.

03No win, no fee

If a claim is refused and cannot be won, you pay nothing. We carry the work, the cost and the risk. Costs awarded against a claim in court situations are ours, not yours, unless you have given us false information.

04Your mandate

When you approve a suggested claim you give us the right to act on your behalf towards the airline: to file the claim, correspond, negotiate a settlement, receive the compensation on your behalf and escalate the case to a national enforcement body or a legal representative when needed.

05Inbox access

Access to your mailbox is read-only. We look for airline and travel messages and ignore the rest. We can never send, change or delete anything in your account. You can disconnect the inbox at any time, after that we stop scanning immediately. Claims already approved continue, because they are legal cases running in your name.

06Your responsibilities

You confirm that the information you give us is correct, that you have not claimed the same compensation elsewhere and that no other company is handling the same case. Tell us if the airline contacts you or pays you directly, in that case our 20% fee still applies to the amount received.

07Payouts

When the compensation reaches us we ask for your payout details and transfer your share promptly, normally within ten working days of receiving cleared funds. Payouts are made in your local currency where possible.

08Cancellation

You can cancel the service at any time before a claim is filed, at no cost. Consumers in the EU have a 14 day right of withdrawal from the date of approval, if we complete the claim within that period at your request, the fee still applies to a successful outcome.

09Liability

We handle your case with reasonable skill and care but we cannot guarantee an outcome, an amount or a timeframe, the decision is the airline's and, ultimately, a court's. Our liability is limited to the fee we charged on the case concerned, except where liability cannot be limited by law.

10Governing law and complaints

Swedish law applies and disputes are settled by Swedish courts. If you are unhappy with something, write to support@delaymoney.com first, we take complaints seriously. Consumers may also turn to the national consumer dispute body in their country.

Find out what the airlines owe you

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